01
Knowledge training
Train each chatbot with FAQs, uploaded documents, crawled webpages and structured content, with source records retained for generated answers.
AI chatbot · live chat · automation
Turn website conversations into useful business action.
BotXai combines trained AI answers, live-agent support, lead capture, bookings and vertical-specific workflows in one customer conversation platform.
BotXai product screenshot
Replace this canvas with the conversation inbox or chatbot dashboard.
AI answers
Live agents
Automation
Trained answers
Knowledge with source context
Many channels
One conversation record
Human handover
Queues, agents and callbacks
Actionable context
Intent, source and outcomes
Platform capabilities
A complete conversation operating layer.
The attached platform model connects what the visitor asks with knowledge, customer identity, team action and measurable follow-up.
02
Omnichannel conversations
Handle customer conversations across web, WhatsApp, voice, email, SMS, Instagram, Telegram and Messenger channels.
03
Lead capture
Create configurable forms, trigger them by intent or keywords and track leads, notes, activities, source and follow-up status.
04
Human handover
Move conversations from the bot to live agents with queues, assignment rules, transfers, internal notes, canned replies and callbacks.
05
Conversational commerce
Synchronise stores, products, variants, policies and coupons while recording carts, product interactions, recommendations and order enquiries.
06
Bookings & appointments
Offer availability, capture bookings and support demos, calls, counselling, site visits and healthcare appointments from a conversation.
07
Automation workflows
Trigger rules and multi-step workflows for messages, waits, conditions, lead updates, notifications and recurring background tasks.
08
Conversation intelligence
Track intent, sentiment, source, device, location, page activity, response time, ratings, outcomes and unresolved questions.
09
Integrations & webhooks
Connect commerce, calendars, WhatsApp, SMTP and custom services with signed webhooks, delivery logs and retry handling.
10
Contacts & segmentation
Maintain contact history, conversation tags, lead temperature and campaign audiences for structured sales and support follow-up.
11
Security & governance
Use verified domains, token rotation, encrypted API credentials, roles, permissions, audit logs, rate limits and data requests.
12
White-labelled delivery
Configure brand identity, colours, custom domains, sender details, support email and widget styling for client-facing deployments.
Product gallery
Show the platform in action.
Four prepared screenshot slots for the most important customer and operator experiences.
Main product image · 16:10
Conversation inbox
Add the unified inbox, session or live-agent workspace here.
Image slot 02
02
Knowledge training
Add the FAQ, document, crawler or training-run interface here.
Image slot 03
03
Analytics overview
Add conversation, lead, channel or token-usage analytics here.
Image slot 04
04
Website widget
Add the branded customer-facing chatbot experience here.
Designed for different customer journeys
One platform, multiple business contexts.
BotXai uses shared conversation infrastructure while giving each vertical its own structured data and enquiry workflow.
E-commerce
Products, carts, coupons, recommendations and order enquiries.
Education
Courses, batches, academic sessions and admission enquiries.
Healthcare
Departments, doctors, timings and appointment requests.
Real estate
Properties, agents, site visits and property enquiries.
Services
Service catalogues, branch routing and service requests.
Business & custom
Company knowledge, lead capture, support and tailored workflows.
Conversation lifecycle
From first question to owned follow-up.
BotXai keeps the visitor context connected as the conversation moves between AI, workflows and people.
01
Understand
Use trained knowledge, page context and vertical data.
02
Qualify
Capture contact details, intent, sentiment and lead signals.
03
Act
Recommend, book, collect documents or start a service request.
04
Escalate
Queue, assign or transfer the conversation to a person.
05
Follow up
Automate messages, callbacks, campaigns and webhook events.
BotXai FAQs
Questions before you evaluate BotXai.
Answers based on the platform capabilities represented in the attached product model.
Ask our product team01What can BotXai learn from?+
A chatbot can use FAQs, uploaded documents, webpage crawler content, commerce catalogues and other structured vertical data. Answer-source records can identify the supporting document, page, FAQ or product.
02Can BotXai transfer a conversation to a person?+
Yes. BotXai supports human handover, agent queues, assignment strategies, transfers, internal notes, canned replies, callback requests and return-to-bot workflows.
03Which communication channels are supported?+
The data model supports web, WhatsApp, voice, email, SMS, Instagram, Telegram and Messenger conversations, with external thread identifiers for channel continuity.
04Can it capture and manage leads?+
Yes. Teams can build lead forms with configurable fields and triggers, then maintain lead source, status, temperature, score, notes, activities and follow-up information.
05Does BotXai support bookings and specialised industries?+
Yes. BotXai includes booking and availability workflows plus dedicated structures for e-commerce, education admissions, healthcare appointments, real-estate enquiries and service requests.
06How is installation and domain access controlled?+
BotXai supports installation detection, allowed-domain records, verification methods, access tokens, token regeneration history, blocked domains and per-domain widget settings.